Gaya APA
KASMIR, S.E., M.M. (2006).
ETIKA CUSTOMER SERVICE .
Jakarta:
PT RAJAGRAFINDO PERSADA.
Gaya Chicago
KASMIR, S.E., M.M.
ETIKA CUSTOMER SERVICE.
Jakarta:
PT RAJAGRAFINDO PERSADA,
2006.
.
Gaya MLA
KASMIR, S.E., M.M.
ETIKA CUSTOMER SERVICE.
Jakarta:
PT RAJAGRAFINDO PERSADA,
2006.
.
Gaya Turabian
KASMIR, S.E., M.M.
ETIKA CUSTOMER SERVICE.
Jakarta:
PT RAJAGRAFINDO PERSADA,
2006.
.