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ANALISIS PERBANDINGAN KEPUASAN DAN LAYANAN PEMBAYARAN UANG KULIAH TUNGGAL (UKT) PADA BANK JATENG SYARIAH DENGAN BANK BRI (Studi Kasus Mahasiswa UIN Raden Mas Said Surakarta)

ABSTRACT In the Single Tuition payment system, UIN Raden Mas Surakarta cooperates with Bank Jateng Syariah and Bank BRI so that both of them are required to provide the best service in order to get a high level of satisfaction from service users. The importance of service greatly affects the level of customer satisfaction, the better the service provided, the higher the level of customer satisfaction. This type of research is quantitative research with indicators of satisfaction levels and indicators of customer service levels. This study aims to determine the satisfaction level of single tuition payment (UKT) at Bank Jateng Syari'ah and Bank BRI, to determine the level of service for single tuition payment (UKT) at Bank Jateng Syari'ah and Bank BRI, to determine the comparison of satisfaction and Single tuition payment service (UKT) at Bank Jateng Syari'ah with Bank BRI. The data collection technique in this study was through a questionnaire with UIN Raden Mas Said Surakarta student respondents. With each sample of 100 users of Bank Jateng Syariah and 100 users of Bank BRI. Those obtained using the IBM SPSS Statistics 22 program. The research method used in this study is quantitative research that is comparative in nature to compare the level of satisfaction and service of Bank Jateng Syariah with Bank BRI using the Independent Sample t test. The results showed that the level of satisfaction obtained by the average value of each at Bank Jateng Syariah was 114.13 greater than that at Bank BRI at 109.12. Judging from the overall difference from the difference in the level of satisfaction at Bank Jateng Syariah with Bank BRI of 5, there is not much difference between the two. Keywords: Satisfaction Level, Service Level, Bank Jateng Syariah, Bank BRI

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Informasi Detail
Judul Seri
-
No. Panggil
2X6.1 NIK a 23
Penerbit
SUKOHARJO : Perbankan Syariah_UIN RM Said.,
Deskripsi Fisik
21 cm, 84 Halaman
Bahasa
Indonesia
ISBN/ISSN
-
Klasifikasi
2X6.1
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subjek
Perbankan Syariah
Info Detail Spesifik
-
Pernyataan Tanggungjawab
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