SKRIPSI PBS
PERAN APLIKASI FINANCIAL TECHNOLOGY DALAM MENINGKATKAN KEUANGAN INKLUSIF PERBANKAN SYARIAH (STUDI PADA BANK SYARIAH INDONESIA KCP BOYOLALI)
ABSTRACT This research aims to determine the role of fintech applications in increasing financial inclusion in Islamic banking, and to find out the factors that influence the use of financial technology applications at BSI Branch office of Boyolali. This is a qualitative research with descriptive methods.The population of this study were employees of BSI Branch office of Boyolali and its customers.The sampling technique used were purposive sampling and snowballing sampling for 2 employees at BSI Branch office of Boyolali (FTS and Operations division) and 5 customers. The data collection applied were observation, interviews, documentation, and triangulation. Meanwhile, the data analysis technique Miles and Huberman approach was manifested. The results of this study show that: first, fintech applications in increasing financial inclusion in Islamic banking plays an important role in rising financial inclusion at BSI Branch office of Boyolali. The existence of financial technology applications such as mobile banking and internet banking is a substitute for formal institutions and also a payment tool. Inclusive finance has also increased along with the high use of financial technology applications. Second, the factors that influence the use of fintech applications at this branch office bank are this mentioned bank can save costs and operations. Furthermore, financial technology applications at BSI Branch office of Boyolali can also be a means of promoting the bank as an inclusive financial institution capable of providing financial services to customers. Financial technology applications become a generating infrastructure for banks so that Islamic banking can be more advanced and efficient. Keywords: Financial Technology, Inclusive Finance, BSI
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