Image of PENGARUH KUALITAS PELAYANAN, PENANGANAN KOMPLAIN DAN PENENTUAN MARGIN TERHADAP KEPUASAN NASABAH PEMBIAYAAN MURABAHAH PADA BMT BINA MANDIRI INSANI DI BOYOLALI

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PENGARUH KUALITAS PELAYANAN, PENANGANAN KOMPLAIN DAN PENENTUAN MARGIN TERHADAP KEPUASAN NASABAH PEMBIAYAAN MURABAHAH PADA BMT BINA MANDIRI INSANI DI BOYOLALI

ABSTRACT This study aims to determine the effect of service quality, complaint handling and margin determination on murabahah financing customer satisfaction at BMT Bina Mandiri Insani in Boyolali. The type of research used is quantitative research method. This study uses primary data. The sample in this study were 132 respondents. The sampling technique used non probability sampling with purposive sampling. Data collection techniques by distributing questionnaires. The results of this study indicate that service quality, complaint handling, and margin determination has a positive and significant effect on murabaha financing customer satisfaction. Keywords: BMT, service quality, complaint handling, margin determination, customer satisfaction, murabaha financing.

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Informasi Detail
Judul Seri
-
No. Panggil
2X6.1 NUR p 23
Penerbit
SUKOHARJO : Perbankan Syariah_UIN RM Said.,
Deskripsi Fisik
21 cm, 102 halaman
Bahasa
Indonesia
ISBN/ISSN
-
Klasifikasi
2X6.1
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subjek
Perbankan Syariah
Info Detail Spesifik
-
Pernyataan Tanggungjawab
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