SKRIPSI MBS
PENGARUH ONLINE CUSTOMER REVIEW, ONLINE CUSTOMER RATING DAN KEMUDAHAN PENGGUNAAN APLIKASI ONLINE SHOP SHOPEE TERHADAP MINAT BELI
ABSTRACT The purpose of this study was to determine how the influence of online customer reviews, online customer ratings and ease of use of the shopee online application on buying interest. The research method used is quantitative with purposive sampling technique. The data analysis method used was multiple linear regression analysis. This analysis is used to examine the relationship between the independent variable and the dependent variable. The source of research data used is primary data using the statistical data analysis tool SPSS 2.3 program. The sample in the study was 130 respondents with data collection techniques through questionnaires. The results of this study indicate that (1) there is a significant influence between online customer reviews and buying interest. (2) there is a significant effect between online customer rating and buying interest. (3) there is a significant influence between ease of use and purchase intention. Keywords : online customer review, online customer rating, ease of use, buying interest.
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