SKRIPSI AKS
Pengaruh Akuntabilitas, Transparansi Dan Kualitas Pelayanan Lembaga Zakat Terhadap Tingkat Kepercayaan Muzakki (Studi Pada Laznas Nurul Hayat Surakarta)
ABSTRACT
This study aims to examine the effect of accountability, transparency, and
service quality to the muzakki level trust at LAZNAS Nurul Hayat Surakarta.
Dependent variable in this research is muzakki level trust. While the independent
variables are accountability, transparency, and service quality.
The population in this study is muzakki of LAZNAS Nurul Hayat Surakarta.
The sample method used is simple random sampling, and obtained 92 respondents.
The data in this study is taken by using questionnaire distributed to muzakki
LAZNAS Nurul Hayat Surakarta. The analytical method used in this study is
multiple regression.
The result of this study indicate that accountability has a significant effect on
the muzakki level trust at LAZNAS Nurul Hayat Surakarta. Transparency has a
significant effect on the muzakki level trust at LAZNAS Nurul Hayat Surakarta.
Service quality has a significant effect on the muzakki level trust at LAZNAS Nurul
Hayat Surakarta.
Keywords: accountability, transparency, service quality, muzakki level trust
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