SKRIPSI PBS

Pengaruh Digital Banking Dan Kualitas Pelayanan Terhadap Kepuasan Nasabah Bank Syariah (Bank Syariah Indonesia Area Surakarta)

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ABSTRACK

The use of digital banking services is starting to be liked by the community. These
electronic services include, mobile banking, sms banking, and internet banking. Therefore,
digital banking is something that is used by companies to make transactions easier.
The methods used in this study are descriptive quantitative methods. The number
ofpeople in the study was 96. Respondents in this study are customers of Islamic bank
indobesia (BSI) Surakarta. The sample technique used is the probability sampling technique,
which is by giving questionnaires to respondents. The tests used to prove and analyze such
data are validity tests, reliable tests, classical assumption tests, multiple linear regression
tests, t tests, and f tests.
The results of the above research, the magnitude of the influence between digital
banking and service quality on bank customer satisfaction can be seen from the value of R
square which is 0.798. The value means that the value of independent variables (digital
banking and service quality) together affects 79.8% of dependent variables (customer
satisfaction).
Keywords: Digital Banking, Service Quality, and Customer Satisfaction.

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Ketersediaan

Tidak ada salinan data

Informasi Detail

Judul Seri

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No. Panggil

2X6.1 CHO p 22

Penerbit

SUKOHARJO : Perbankan Syariah_UIN RM Said., 2022

Deskripsi Fisik

21 cm, 87 halaman

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

2X6.1

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

Perbankan Syariah

Info Detail Spesifik

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Pernyataan Tanggungjawab

Choirun Nisa

Versi lain/terkait

Lampiran Berkas

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