SKRIPSI PBS

Pengaruh Self Service Technology Terhadap Kepuasan Nasabah Pengguna Layanan Digital Bank Syariah Indonesia (Studi Kasus Nasabah BSI KC Solo Slamet Riyadi 2)

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ABSTRACT

This study aims to determine the effect of usefulness, ease of use, and
security variables on customer satisfaction with Bank Syariah Indonesia digital
services in transactions using ATMs and BSI Mobile. The population in this study
were customers who used the digital services at BSI KC Solo Slamet Riyadi 2 with
a sample of 110 respondents.
The sampling technique in the study used a non-probability sampling
method of purposive sampling type, the researcher took a sample with a purposive
sampling technique or each sample unit from a population was considered with
certain criteria to be sampled. The type of data used is primary data sourced
directly from respondents which is presented in the form of a likert scale. The data
collection technique used is by distributing questionnaires. The statistical method
used is Partial Least Square (PLS) with the SmartPLS 3 program.
The results of this study are that there is no significant effect of usefulness
on satisfaction, there is a significant effect of ease of use on satisfaction, there is a
significant effect of security on satisfaction.
Keywords: Usefulness; Ease of Use; Security; Customer Satisfaction; Mobile
Banking; ATM

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Ketersediaan

Tidak ada salinan data

Informasi Detail

Judul Seri

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No. Panggil

2X6.1 RIA p 24

Penerbit

SUKOHARJO : Perbankan Syariah_UIN RM Said., 2024

Deskripsi Fisik

21 cm, 138 Halaman

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

2X6.1

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

Perbankan Syariah

Info Detail Spesifik

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Pernyataan Tanggungjawab

Ria Aris Berlianti

Versi lain/terkait

Lampiran Berkas

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