SKRIPSI PBS
PENGARUH KEPERCAYAAN, LITERASI DIGITAL, BRAND IMAGE, WORD OF MOUTH TERHADAP MINAT PADA BANK DIGITAL SYARIAH DI INDONESIA (Studi Kasus Generasi Z Sragen)
ABSTRACT
This research aims to determine the influence of trust, digital literacy, brand image
and word of mouth on interest in Indonesian sharia digital banks. The population
used is Generation Z in Sragen district who are not yet customers of sharia digital
banks. The sample was taken using a purposive sampling technique of 399
respondents using the Taro Yamane formula. The method used in this research is a
quantitative method with primary and secondary data types. Data analysis uses
multiple linear analysis using the SPSS version 25 test tool. The research results
influence the interest of generation Z in Sragen district in Sharia digital banks.
Furthermore, based on the results of the t test, it is stated that the variables of trust,
digital literacy, brand image and word of mouth have a significant positive effect
on interest in Islamic digital banks.
Keywords : Trust, Digital Literacy, Brand Image, Word of Mouth and Interest
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