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Analisis Pengaruh Gaya Hidup Dan Kualitas Layanan Shoes And Care Solo Terhadap Kepuasan Pelanggan (Studi Pada Pelanggan Jasa Cuci Sepatu Shoes And Care Solo)

ABSTRACT

The purpose of this research is to know the influence of reliability,
responsiveness and lifestyle toward customer satisfaction on Shoes and Care Solo.
Samples used are 100 respondents, who were Shoes and Care Solo’s customers.
This research is quantitative research with non probability sampling method and
data are collected by questionnaires. The analysis technique used multiple linear
regression.
The result of multiple linear regression analysis Y = 2,158 + 0,459x1 +
0,414x2 + 0,244x3 + e. Based on result of study: 1) Reliability has significant
impact on customer satisfaction. 2) Responsiveness has significant impact on
customer satisfaction. 3) Lifestyle has significant impact on customer satisfaction.
Keywords: Reliability, Responsiveness, Lifestyle, Service Quality, Customer
Satisfaction

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Informasi Detail
Judul Seri
-
No. Panggil
2X6.3 HEL a 22
Penerbit
SUKOHARJO : Manajemen Bisnis Syariah_UIN RM Said.,
Deskripsi Fisik
21 cm, 85 halaman
Bahasa
Indonesia
ISBN/ISSN
-
Klasifikasi
2X6.3
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subjek
Manajemen Bisnis Syariah
Info Detail Spesifik
-
Pernyataan Tanggungjawab
Versi lain/terkait

Tidak tersedia versi lain

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